The ROI of Strategic Employee Recognition
Research shows that a strong culture of recognition is critical to an organisation’s overall success. But in a turbulent global economy – with...
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Published: Mar 14, 2023
Published: Mar 10, 2023
How do you know when your Diversity, Equity & Inclusion (DE&I) strategies are working?
Global organizations are actively pursuing their Diversity, Equity & Inclusion (DE&I) strategies in the positive desire of bringing about transformational...
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Post Office Case Study: Managing Absence, Improving Business Performance
The Post Office has come a long way since it all started nearly 400 years ago – building a network of 11,500 branches across the country to become...
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Published: Oct 25, 2021
The Ultimate Buyer’s Guide to AI in Human Resources
Remote work is accelerating alongside the use of “hybrid” programs, where some people work in the office, and some remotely. The old ways of...
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Published: Jan 21, 2022
The Three Customer Service Megatrends In 2021: Post-Pandemic Customer Service Excellence
The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer experiences and to eliminate repetitive tasks....
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Published: Oct 27, 2021
Top 3 Reasons Your HR Digital Transformation Isn’t Working
As organizations take on more employees digital HR departments are becoming more and more critical. However, successful HR digital transformations...
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Published: Mar 03, 2022
The Hidden Costs of Free: Are Microsoft 365’s Native Security Features the Value They Seem?
All email, cloud, and compliance solutions are not created equal. As organisations make the move to Microsoft 365, many assume that the platform's...
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Workforce Management in Multiservice Organisations
How to create a more effective approach in the service and facilities management industries.
Siloed operations hinder service and facilities management...
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Published: Mar 03, 2022
The Data Breach is Coming from Inside the House
Real-Life Tales of Data Loss, Insider Threats and User Compromise
Data doesn’t lose itself. People lose it. But in today’s distributed,...
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Published: Oct 06, 2022
How do you know when your Diversity, Equity & Inclusion (DE&I) strategies are working?
Global organizations are actively pursuing their Diversity, Equity & Inclusion (DE&I) strategies in the positive desire of bringing about transformational...
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Addressing Diversity & Inclusion: Going Beyond the Benchmark
Workplace Intelligence interviewed 10 leading global companies in this report: Marriott, DHL, Schneider Electric, Co-op, Marks & Spencer, Boston Scientific,...
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Employee Wellbeing in the ‘New Normal’
2020 has been a year without parallel. Extremely testing market conditions, redundancies, furlough schemes and enforced periods of remote working have...
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Published: Feb 28, 2022
10 Ways to Show Employee Appreciation All Year Long
Showing gratitude is important for wins in your business, but great workplaces find ways to show employee appreciation all year long. Here are some...
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Published: Mar 03, 2022
Human Factor Report 2021
Cybersecurity, Ransomware and Email Fraud in a Year that Changed the World
As the global pandemic upended work and home routines in 2020, cyber attackers...
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